Frequently Asked Questions
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Most Popular Questions
HOW LONG WILL IT TAKE FOR ME TO RECEIVE MY PACKAGE?
We have a standard 24-48 hour processing time prior to the shipment of all orders. This processing timeframe is subject to change due to sales or holidays. Please review our shipping methods to receive an estimated timeframe of received your package.
******NO SHIPMENT WILL TAKE PLACE ON WEEKENDS NOR HOLIDAYS******
HOW SHOULD I CARE FOR MY HAIR?
All virgin hair reacts differently to product and regimens. Please be mindful to stay away from ingredients that can strip your extensions of moisture such as parabens, sulfate, and silicone. These products usually tend to have a high alcohol content which dehydrates the hair follicle of its nutrients. Heavy oils are also not necessary to care for your extensions as it can weigh down your hair pattern. By rule of thumb, we recommend co-washing your bundles weekly and shampooing bi-weekly to rid your bundles of any excess product. Deep conditioning can be done as needed.
HOW MANY BUNDLES SHOULD I ORDER?
The key to determining how many bundles to purchase depends on the lengths you are wanting. Our virgin bundles are premium grade so they are a little fuller than 3.5oz to 3.8oz. Our raw hair bundles are full and also vary in weight from 3.5oz to 3.8oz depending on the hair donor. As a rule of thumb, we recommend two bundles for lengths from 12” to 16”, three bundles from 18” to 22” and four bundles for 24” to 32”. Please seek out guidance from your stylist to determine the amount of hair needed for your style.